Thank you for shopping with Eye Sutra. We value your satisfaction and want to ensure a positive experience with our products. Please read our refund policy carefully before making a purchase from our website.

Refund Eligibility

We offer a 15-day 100% refund policy on all eligible products purchased from Eye Sutra. To be eligible for a refund, the following conditions must be met:

The product must be purchased directly from our website, www.eyesutra.com

The product must be in its original, unused, and unopened condition.
You must initiate the refund request within 15 days from the date of purchase.

How to Request a Refund

To request a refund, please follow these steps:

Send us an email at: info@eyesutra.com

and share the following information
Your full name
Order number
Email address associated with your order
Reason for the refund request
Any additional relevant information

Refund Process

Once we receive your refund request, our customer support team will review it within 1-2 business days. If your request is approved, we will send you an email notification confirming your refund.

The refund will be processed using the same payment method you used for the original purchase. Please allow 5-7 business days for the refund to reflect in your account, although the exact timing may vary depending on your payment provider.

Shipping Costs

Shipping costs for returning products for a refund are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your product.

Cancellation

To cancel your order, contact us within 24 hours of your order placement.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with the refund process, please visit our Contact Us page. Our customer support team is available to assist you.

Changes to this Refund Policy

Eye Sutra reserves the right to update or modify this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

By making a purchase from Eye Sutra you acknowledge and agree to abide by the terms and conditions of this refund policy.

If you have any further questions or require clarification, please do not hesitate to contact us through our Contact Us page.

Thank you for choosing Eye Sutra.